Room Accommodation
Room accommodation or overnight cabin bookings can be cancelled without charge the previous day by 6 pm, so that the accommodation receives notice by this time. Otherwise, the entire price of the booking will be charged or witheld. For Seili and Örö, cancellations must be made 2 days prior to arrival, by 6 pm. These terms apply individual bookings.
Cruises
Terms concerning public cruises and sailing trips:
If customer cancels:
30 days prior to sail, all payments will be returned.
If customer cancels booking later than 30 days prior to sail, 30% of the reservation will be witheld.
If the customer cancels later than 7 days before sail, all payments will be witheld.
If Saaristovaraus cancels or moves the departure date:
If Saaristovaraus cancels the cruise, regardless of reason, all payments will we returned to the customer.
If less than 15 persons have booked a cruise, the reservation can be moved to another departure date.
If the suggested departure date does not suit the customer, all payments will be returned.
If the cruise is cancelled due to technical difficulties, bad weather or other reasons that leave no other options (force majeure) all
payments will be returned in full.
If product specific terms differ from these terms, the product's own terms apply.